3333db Privacy Policy

1.1 Information You Provide Directly

When you register an account, verify your identity, make a deposit or withdrawal, or contact our support team, you may provide us with the following categories of personal data:

• Identity data: Full name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number, and residential address (city, district, division).
• Verification documents: Copies of government-issued photo identification (National ID card, passport, or driving licence), proof of address, and proof of payment method ownership submitted during KYC verification.
• Financial data: Mobile money account numbers (bKash, Nagad, Rocket, Upay), bank account details, and transaction history within the Platform. We do not store full debit or credit card numbers.
• Account preferences: Responsible gaming settings such as deposit limits, session time-outs, and self-exclusion requests.
• Communications: The content of messages you send to our support team via email or live chat, including any attachments or screenshots provided.

1.2 Information Collected Automatically

When you visit or interact with the 3333db Platform, we automatically collect certain technical and behavioural data, including:

• Device and connection data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, and screen resolution.
• Usage data: Pages visited, features used, games played, bet amounts, session start and end times, and navigation paths within the Platform.
• Cookies and similar technologies: Session cookies, persistent cookies, and local storage tokens used to maintain your logged-in state, remember preferences, and analyse Platform usage. See Section 6 for full details on our cookie practices.
• Geolocation data: Approximate location inferred from your IP address for the purpose of market eligibility checks. We do not request or store precise GPS coordinates.

1.3 Information from Third Parties

We may receive personal data about you from third-party sources in limited circumstances, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner Bangladeshi banks) confirming transaction status and payer identity.
• Identity verification service providers who assist us in validating KYC documents.
• Fraud prevention and anti-money-laundering (AML) screening services that flag suspicious financial behaviour.

Information received from third parties is subject to the same protections described in this Policy and is used only for the purposes for which it was shared.

2.1 Lawful Bases for Processing

3333db processes your personal data on one or more of the following lawful bases depending on the specific purpose:

• Contractual necessity: Processing required to operate your account, process deposits and withdrawals, award bonuses, and deliver the services you have requested.
• Legal obligation: Processing required to comply with our AML, KYC, and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, Platform security, analytics, and service improvement — provided these interests do not override your fundamental rights.
• Consent: Marketing communications and non-essential cookies, where you have provided explicit, freely given consent that can be withdrawn at any time.

2.2 Specific Purposes

We use the personal data we collect for the following purposes:

• Creating, verifying, and managing your player account.
• Processing deposits, withdrawals, and internal account transfers in BDT (৳).
• Detecting and preventing fraud, money laundering, and other financial crimes in compliance with applicable obligations.
• Verifying that you are at least 21 years of age as required by our age restriction policy.
• Administering bonuses, promotions, free bets, and tournament entries including seasonal events such as Eid, BPL, and T20 World Cup offers.
• Providing customer support and responding to your enquiries.
• Sending transactional communications including deposit confirmations, withdrawal notifications, and security alerts.
• Sending promotional and marketing communications where you have opted in to receive them.
• Analysing usage patterns to improve the Platform's functionality, game selection, and user experience.
• Enforcing our Terms & Conditions and resolving disputes.
• Meeting our responsible gaming obligations, including administering self-exclusion requests and deposit limits.

3.1 When We Share Your Data

3333db does not sell or rent your personal information to third parties for their marketing purposes. We share your data only in the limited circumstances described below:

• Payment processors: We share the minimum necessary financial and identity data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners to process your transactions securely.
• KYC and identity verification providers: We share copies of identity documents with vetted third-party verification services solely for the purpose of confirming your identity and age.
• Fraud and AML screening services: We may share transaction data with fraud prevention and AML compliance tools to detect and prevent financial crime.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other providers may receive your player ID and session data necessary to deliver their games within the Platform. Game providers are contractually prohibited from using this data for any purpose other than game delivery and technical support.
• Legal and regulatory authorities: We may disclose your personal data to competent authorities, courts, or law enforcement agencies where required by law or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of 3333db, our players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the 3333db business, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

3.2 Data Processor Agreements

All third parties who process personal data on our behalf are bound by written data processor agreements that require them to maintain appropriate technical and organisational security measures, process data only on our documented instructions, and assist us in meeting our data subject obligations.

4.1 Retention Periods

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, and contractual obligations. The table below summarises our standard retention periods by data category:

4.2 Data Storage Location

Your personal data is stored on secure servers. Where data is processed or stored outside Bangladesh, we ensure that appropriate safeguards are in place — such as contractual clauses requiring equivalent data protection standards — before any cross-border transfer takes place.

5.1 Rights Available to You

As a 3333db player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details at the bottom of this page.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: You may ask us to correct any inaccurate or incomplete personal data we hold about you. Certain corrections (e.g., name changes) may require supporting documentation.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may ask us to temporarily suspend processing of your data while a dispute about its accuracy or our grounds for processing is resolved.
• Right to data portability: You may request a copy of the data you have provided to us in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of our legitimate interests where your individual circumstances warrant it.

5.2 Response Timeframe

We will acknowledge all data rights requests within 5 business days and aim to fulfil them within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the site to remember information about your visit, such as your preferred language, login state, and session settings. 3333db uses cookies and similar technologies (including local storage and session storage) to operate the Platform effectively.

6.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without preventing you from using the Platform.
• Functional cookies: Remember your preferences such as language settings, responsible gaming limits, and display options to personalise your experience.
• Analytical cookies: Help us understand how players use the Platform by collecting aggregated, anonymised data on page views, session duration, and feature engagement. This information is used to improve the Platform.
• Marketing cookies: Used only where you have given explicit consent to receive personalised promotional content. You may opt out of marketing cookies at any time via your account settings or by contacting support.

6.3 Managing Cookies

You can control and delete cookies through your browser settings. Disabling strictly necessary cookies will prevent the Platform from functioning correctly. Disabling functional or analytical cookies will reduce the personalisation and performance of your experience but will not prevent you from accessing the Platform. Instructions for managing cookies in popular mobile browsers (Chrome for Android, Safari for iOS) are available in those browsers' help sections.

7.1 Technical Safeguards

3333db implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields (including passwords and payment details) at rest.
• Firewall protection, intrusion detection systems, and regular security patching.
• Access controls ensuring that personal data is accessible only to authorised personnel on a need-to-know basis.
• Regular internal security audits and vulnerability assessments.

7.2 Your Role in Security

While we take robust measures to protect your data, you also play an important role. We recommend that you use a strong, unique password for your 3333db account, never share your login credentials with anyone, log out of your account when using shared devices, and contact support immediately if you suspect unauthorised access to your account. 3333db will never ask for your password via email, live chat, or any other communication channel.

7.3 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, 3333db will notify affected players without undue delay and take immediate steps to contain and remediate the breach. We will document all breaches in our internal breach register regardless of whether notification is required.

8.1 Minimum Age Policy

The 3333db Platform is strictly for adults aged 21 and above. We do not knowingly collect, process, or store personal data relating to individuals under 21 years of age. Our registration flow requires date of birth confirmation, and we conduct age verification checks as part of our KYC process.

If we discover or are notified that an account has been registered by a person under 21, we will immediately suspend the account, delete all associated personal data to the extent permitted by law, and void any transactions or balances. If you are a parent or guardian and believe a minor in your care has registered on the Platform, please contact support immediately at the email address below.

9.1 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their registered email address or through a prominent in-platform notice.

We encourage you to review this page periodically. Your continued use of the 3333db Platform after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you may close your account by contacting our support team.